Whether the customer is a small one-man operation or a prestigious franchised dealer, the need to have a reliable first class after sales service is essential. Bullworthy recognise that fact and train engineers to the highest achievable standard, incorporating national and industry standards to ensure customers receive a professional service. After sales support is a key component of company policy.
Longevity of capital equipment and reducing long-term cost of ownership is achieved by advising and supplying the correct equipment for the tasks that workshop staff will be required to undertake. As part of the operational handover, employees are trained and familiarised with all new equipment by Bullworthy’ service team. The knowledge level of engineers and calibration technicians is continuously reviewed and supported by the original equipment manufacturers. It is policy to offer service intervals recognised by OEM’s, industry-specific Health & Safety standards and to use genuine O.E.M replacement parts.
In today’s world of connectivity, Bullworthy engineers and calibration technicians are able to access service and maintenance schedules specifically applicable to each customer. Major investment by Bullworthy into Protean, a Customer Relationship Management (CRM) application that updates service contracts and maintenance schedules of capital equipment in real time.
Protean, is a proactive CRM, that offers a safeguard against lapsed servicing or missed essential examination and maintenance periods. Protean, ensures equipment compliance at all times and that ancillary equipment is ‘safe to use’.